PAIN IN THE ASSISTANT LLC
Terms & Conditions
We built Pain in the Assistant LLC on the belief that great working relationships are built on clarity — not sneaky legal jargon in the fine print. These terms exist not to protect us from you, but to make sure we're on the same page from the start: what you can expect from us, what we ask in return, and how we handle the situations that sometimes come up in any professional relationship.
We've written these in plain language on purpose. Our values show up in how we work and in how we document that work. By accessing our website or engaging our services, you agree to these terms. If anything here is unclear, we'd rather you ask than wonder.
Please note: these terms are a general legal framework. For client-specific obligations, your signed Professional Services Agreement and Statement of Work take precedence.
This website is owned and operated by Pain in the Assistant LLC, a limited liability company incorporated in the state of New York ("PITA," "we," "us," or "our"). These Terms set forth the conditions under which you may use our website and the services we offer.
Our website provides information about our administrative support, digital organization coaching and consulting, and speaking and facilitation services, and may allow visitors to submit inquiries, schedule consultations, and access resources we publish. By accessing or using this website, you confirm that you have read, understood, and agree to be bound by these Terms.
To use our website or engage our services, you must be at least 18 years of age and have the legal authority to enter into a binding agreement. You represent that you are accessing the website for lawful purposes and that your use does not violate any applicable laws or regulations in your jurisdiction.
Certain services may require you to provide accurate information about yourself or your business. By submitting any inquiry or entering into an engagement with us, you confirm that the information you provide is truthful and complete.
PITA offers professional services including administrative support, digital organization coaching and consulting, and speaking and facilitation services. The specific scope, deliverables, fees, and timelines for any engagement are defined in a Statement of Work (SOW) executed between
you and PITA.
Fees displayed on this website, if any, are provided for general reference and are subject to change. Final pricing is confirmed in writing prior to the start of any engagement. Invoices are issued per the payment schedule in your SOW and are due per the terms therein. We reserve the right to pause or discontinue services on accounts with outstanding balances.
All fees are quoted in U.S. dollars. Applicable taxes are the responsibility of the client unless otherwise noted in the SOW.
Because PITA provides professional services — not physical products — our refund policy is service-specific and outlined in your Professional Services Agreement. In general, fees paid for work already performed or time already allocated are non-refundable.
If you wish to cancel an engagement, please refer to the cancellation and wind-down terms in your signed agreement. We are committed to handling transitions professionally and will work with you to ensure a clean handoff of any deliverables or materials.
If you believe a billing error has occurred, please contact us within 14 days of the invoice date. We will review the matter promptly and in good faith.
We may, at our discretion and without prior notice, modify, discontinue, or limit access to any part of our website or services. This includes changes to features, pricing structures, service packages, or content available on the site.
We will make reasonable efforts to communicate material changes to active clients in advance. However, we are not liable for any disruption arising from changes to services that are not covered under an active, signed agreement.
We are committed to delivering services with professional care, skill, and attention. We stand behind our work, and if a deliverable materially fails to meet the agreed-upon scope, we will make reasonable efforts to correct it at no additional cost.
That said, our website and its content are provided "as is" without warranties of any kind, express or implied. We do not guarantee that the website will be error-free, uninterrupted, or free of security vulnerabilities. General information published on this site is for informational purposes only and does not constitute professional advice.
All content on this website — including text, graphics, logos, service descriptions, photography, and other materials — is the exclusive property of Pain in the Assistant LLC or its licensors and is protected by applicable copyright and intellectual property laws.
Nothing on this website grants you a license to use, reproduce, distribute, or create derivative works from our content without our express written permission. Our name, logo, and brand marks may not be used in any context without prior authorization.
Work product created specifically for you under a signed engagement is addressed in your Professional Services Agreement and is typically assigned to you upon receipt of full payment, unless otherwise specified.
If we offer any account-based features on this website (such as a client portal or community), we reserve the right to suspend or terminate your access at any time, with or without notice, if we determine you have violated these Terms, engaged in unauthorized or harmful activity, or if continued access poses a risk to us or others.
You may request cancellation of your account or cessation of any non-contractual services at any time by contacting us directly. Active service engagements are governed by the termination provisions in your signed agreement.
You agree to indemnify, defend, and hold harmless Pain in the Assistant LLC, its members, employees, contractors, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of this website, your breach of these Terms, or any misrepresentation you make in connection with our services.
This indemnification obligation survives termination of any service engagement or your cessation of use of this website.
To the maximum extent permitted by applicable law, Pain in the Assistant LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use this website or our services, including but not limited to lost profits, lost data, or business interruption.
Our total liability to you for any claim arising from these Terms or our services shall not exceed the amount you paid to us in the 30 days preceding the event giving rise to the claim, or $100, whichever is greater. Some jurisdictions do not permit certain liability limitations — in such cases, limitations apply to the fullest extent permitted by law.
We reserve the right to modify these Terms at any time at our sole discretion. When we make material changes, we will update the effective date at the bottom of this page and may notify active clients directly.
Your continued use of this website following any modification constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, please discontinue use of the website.
By providing your contact information through this website, you may from time to time receive updates, newsletters, or promotional content from PITA about our services, resources, or events. We send these only to people who have expressed interest in what we do.
You can opt out of marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly. Opting out will not affect communications necessary to fulfill an active engagement.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our website or services shall be resolved exclusively in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction in those courts.
Before initiating formal proceedings, we ask that you contact us directly to attempt an informal resolution. Most concerns can be addressed quickly and fairly through direct communication.
If you have questions about these Terms, need support related to a service engagement, or want to raise a concern, please reach out to us:
Pain in the Assistant LLC
Email: team@painintheassistant.com
Location: New York, NY
We respond to all inquiries within 2–3 business days and take every message seriously.
Last updated: April 2026. We reserve the right to update these terms — we'll note the revision date at the bottom of this page whenever changes are made. Questions? Reach us at team@painintheassistant.com.