PAIN IN THE ASSISTANT LLC
Privacy Policy
At Pain in the Assistant LLC, trust and safety are the foundation of every client relationship we build. Our work — supporting founders, operators, and small teams with their most sensitive business functions — means we regularly handle information that matters. We believe you deserve to know exactly what data we collect, why we collect it, and how we protect it.
This policy reflects our core values. We don't collect data for the sake of it. Every piece of information we gather serves a clear purpose — helping us work better for you, communicate clearly, and continuously improve. We will never sell your data, share it without cause, or use it in ways that don't serve your interests.
Below you'll find plain-language answers to the most important questions about how we handle your information.
We collect information you provide directly — such as your name, email address, phone number, company name, and project details — when you reach out through our contact form, schedule a consultation, or engage us for services.
We may also automatically collect basic technical data when you visit our site, including your IP address, browser type, pages visited, and time spent on the site. This is standard for most websites and helps us understand how people find and use our content.
If you engage us as a client, we may collect additional operational information relevant to your work — such as business details, access credentials (stored securely in our data vault, Bitwarden), and communication history — strictly for the purpose of delivering services.
Information is collected through several channels: our website contact and inquiry forms, email and direct communications, client onboarding materials and agreements, scheduling tools (such as Calendly), and project management platforms used in the delivery of services.
We may also passively collect site analytics data through tools such as Google Analytics or similar platforms. These tools may use cookies or tracking pixels to compile aggregate usage data. See the cookie section below for more detail.
Your data is stored in secure, cloud-based systems including our CRM, project management tools, and email platforms. We apply reasonable administrative and technical safeguards to protect your information from unauthorized access.Our current tech stack includes: Google Workspace, Pipedrive, Asana, Calendly, Jotform, Notion, Claude.ai, Slack, and various Microsoft Office products.
We use your information to respond to inquiries, deliver and improve our services, send relevant communications, fulfill contractual obligations, and maintain accurate business records.
We do not sell your personal information. We may share limited data with trusted third-party service providers (e.g., payment processors, scheduling tools, project platforms) who assist us in operating our business — but only to the extent necessary and under terms that protect your data. We may also disclose information if required by law or to protect the rights and safety of our business or others.
We primarily communicate via email. If you've reached out through our site or engaged us as a client, we may follow up by email regarding your inquiry, project status, invoices, or relevant updates about our services.
We may occasionally send newsletters or announcements about PITA offerings to those who have opted in. You can opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly — this won't affect transactional communications related to active engagements.
We do not cold-call, text, or engage in unsolicited outreach beyond the channels you've opened with us.
Our website may use cookies — small text files stored on your device — to understand how visitors navigate the site and to improve the user experience. This includes session cookies (temporary, cleared when you close your browser) and analytics cookies (persistent, used to track aggregate usage patterns).
We may use third-party analytics services such as Google Analytics. These services have their own privacy policies governing how they collect and use data. We encourage you to review them if you have concerns.
Most browsers allow you to control or disable cookies through their settings. Disabling cookies may affect some functionality on our site, but will not prevent you from accessing most content.
You have the right to access, correct, or request deletion of the personal information we hold about you. To do so, simply contact us at team@painintheassistant.com and we'll respond promptly.
You may opt out of marketing emails at any time via the unsubscribe link in any email. You may also request that we stop using your data for any purpose beyond what's required to fulfill a legal or contractual obligation.
If you're located in a jurisdiction with specific data rights (such as the EU under GDPR, or California under CCPA), those rights apply to you and we are committed to honoring them. Please reach out and we'll work with you directly.
We may update this privacy policy from time to time as our services evolve, new tools are adopted, or legal requirements change. When we do, we'll revise the "last updated" date at the bottom of this page.
For significant changes, we will make reasonable efforts to notify active clients directly. We encourage you to review this page periodically to stay informed.
If you have any questions about this privacy policy, how your data is used, or would like to make a request related to your information, please contact us:
Pain in the Assistant LLC
Email: team@painintheassistant.com
Location: New York, NY
We take your privacy seriously and will respond to all inquiries within 2–3 business days.
Last updated: April 2026. This policy may be updated periodically — we'll note the revision date at the bottom of this page whenever changes are made. Questions? Reach us at team@painintheassistant.com.